E-commerce

Are you one of the 40% of Europeans who purchases online each year? Online shopping and services can mean better choice, easier to use, easier to compare prices: all in all, better value for consumers. But some will worry about issues like, how can I pay for my product safely? If it’s a physical product, will it be delivered in time (and intact)? And what do I do if there’s a problem with the order? Others, unable to find the content they want lawfully, may turn to illegal content.

In January the Commission launched its action plan to double the volume of e-Commerce and the share of Internet economy on GDP in the EU by 2015. We’ll do this by making it easier, more transparent and more trustworthy to buy online. There are many strands to this action plan, we focus on two specifics:


1) Consumer trust: the workshop will address different aspects of consumer trust on e-commerce (consumer rights, information and redress), with a particular focus on trustmarks.

UPDATE: We have now launched a dedicated space with a discussion paper about trustmarks - have your say!


2) Payments: the workshop will follow up on the results from the consultation launched by the Commission Green Paper on payments (COM(2011)941), with a particular focus on mobile commerce and payments.

Join the discussion, provide your comments, and feel free to launch new themes that you feel should be discussed at the Digital Agenda Assembly (here is more information about the workshop). Based on the quality of contributions, 6 online participants will be invited to the Assembly.

See the webcast

Moderator: Andrew Griffin

Hashtag: #da12ecom

Archived website

This online community was active in conjunction with the Digital Agenda Assembly 2012 and is now archived and available for institutional memory. You can now join the discussion at https://ec.europa.eu/digital-agenda/en/community

Online Trade versus Offline Trade

MichaelKassotakis's picture
Submitted by MichaelKassotakis on Thu, 2013-03-28 15:00

The current millennium will be shaped by a tremendous increase in Online Shopping. It is verified by research findings and it is profound that there are some restrictions. Online Trade is not accessible to everyone. It demands use of technology that it is applied by educated people, who have young age range. This is considered the big majority. Our generation is happy with this development, because it sees it as a reward for privileged access for their hard years of study and their ability to use computers and technology.

Interesting!
1 user has voted.

Requiring 'European Union' as a region

AxelS's picture
Submitted by AxelS on Fri, 2012-09-14 00:23

While we all work hard towards a true European "UNION", Europe is still seen as a conglomerate of countries.

How about a policy that requires software companies to have "European Union" as a region like the "United States". "European Union" should then include or point to any or all 27 EU Member Countries.

Today we have several hundred countries to chose from in any software but Europe is never one of them. This is quite a disadvantage for marketers, sales organization, advertising selection....

Interesting!
0 users have voted.

Trying to define E-Commerce: is it online shop and logistics directly from warehouse to customer?

dirk_s's picture
Submitted by dirk_s on Wed, 2012-06-20 09:10

I hope its not the complete definition ;)

Innovative brick and mortar stores are reinventing themselves. They add e-commerce strategies to their business, but still fulfill locally through their stores - even the payment can still be traditional.

Startups develop crowdlogistic concepts, that can deliver quicker from a brick and mortare shop to your home, than an online shop from a warehouse...

Especially when we talk about "Can E-Commerce create new jobs?" I'm not sure. It really depends on the definition of "E-Commerce".

Interesting!
3 users have voted.

eCommerce workshop: input from online discussion and live streaming

staff's picture
Submitted by staff on Tue, 2012-06-19 14:38

We're happy to inform you that the workshop on e-commerce will be streamed live at this link.

As you know, the online discussion will directly feed into the Digital Agenda Assembly.
We embed below the summary presentation of the online debate that will be presented at the workshop.

Interesting!
1 user has voted.

Anti-commoditization - how?

Engberg's picture
Submitted by Engberg on Wed, 2012-06-13 13:34

A threat to any company is to be reduced to just one of many, competing only on cost. Therefore any company will always strive for uniqueness - if nothing else on location.

A huge market problem is therefore the emergence of market players having all products on their shelf and forcing products in to a common denominator view.

The problem is significantly worsened if the same market players also control customer attention and are able to profile customers across many transactions.

Interesting!
0 users have voted.

Why should payments dis-empower consumers and providers?

Engberg's picture
Submitted by Engberg on Wed, 2012-06-13 09:34

I looked at your writing here
http://oakhallventures.com/mobile-money/

What is screaming loud is the absence of digital cash.

We are - as society - making a fundamental failure here as we are creating infrastructure that inherently, without choice, lead to

a) some commercial player in infrastructure intermediating or at least becomming intravenous part in all society value transactions.

b) all citizens and companies are dis-empowered.

Interesting!
2 users have voted.

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Mobile payments and wallets

griff's picture
Submitted by griff on Tue, 2012-05-01 12:58

Thanks to mearsj, kasia, tonyfish, and miguel.gonzales-sancho for their mobile-payment comments to our opening posting – lets drill down into mobile payments in this discussion. For background I've put together a primer on mobile payments and European activity here: http://oakhallventures.com/mobile-money/

Are Google and PayPal right to complain to the EU that telecom operator mobile wallet JVs are anti-competitive?

Is NFC (near field communication radio) the right mobile wallet enabling technology?

Interesting!
1 user has voted.

Electronic marketplace? (App store, Android market, Amazon, ...)

nabeth.thierry's picture
Submitted by nabeth.thierry on Thu, 2012-05-10 14:53

Just dropping an idea here.

Do we have anything about supporting the development of electronic marketplace in Europe, or at least with more important involvement of European companies, as well as government (e.g. regulation)?

By this I am thinking in application or content marketplaces such as App store, Android market, and so on. (Amazon ...)

Interesting!
0 users have voted.

Focus on change instead of invention

Engberg's picture
Submitted by Engberg on Fri, 2012-05-04 11:58

Europe has losts its way. Our former strenghts where based on market value creation in constant competition.

This has been replaced by "managed citiziens and markets" which simply do not work.

My statement is not ideological but recognising the basic fact that especially bureuarats and commercial infrastructures foicus on controlling and preventing innovation rather than value creation.

Stanards are not designed to facilite change and innovation but to establish lock-in and kartel structures e.g. payments, mobile phones and eSignature.

Interesting!
3 users have voted.

Tax harmonisation

Laurence's picture
Submitted by Laurence on Wed, 2012-05-02 21:01

VAT and other taxes vary considerably across the EU. This frequently impacts where e-commerce and other digital media business locate themselves. Personally I believe that businesses should be making their decision not based on tax but on other fundamental business practicalities. It would be great if the EU could address this matter over time which would ensure that business leaders take the tax variable out of their decision equation.

Interesting!
2 users have voted.

E-commerce in the EU - so what's the issue?

griff's picture
Submitted by griff on Mon, 2012-04-16 19:49

Welcome to the E-commerce discussion group of DigitalAgenda12.

The workshops at DA12 for Ecommerce are focused on Trust and Payments, including the hot topic of mobile payments.

I have fleshed out some of the discussion points below, but let me know in answer to this introductory Ecommerce blog post what is important to you, what I have missed, your proposed solutions, and we can focus subsequent discussions going forward on these topics.

Interesting!
3 users have voted.

How can investment in E-commerce help creating jobs and fight unemployment?

griff's picture
Submitted by griff on Tue, 2012-06-12 09:15

"The Internet economy generates 2.6 new jobs for every job lost and helps reduce the effects of isolation for a number of rural areas"

(source - creating trust in the digital single market http://ec.europa.eu/internal_market/e-commerce/docs/communication2012/CO... )

Do you have e-commerce specific examples you can share? Do you agree with this statement?

Interesting!
1 user has voted.

Trying to define E-Commerce: is it online shop and logistics directly from warehouse to customer?

dirk_s's picture
Submitted by dirk_s on Wed, 2012-06-20 09:10

I hope its not the complete definition ;)

Innovative brick and mortar stores are reinventing themselves. They add e-commerce strategies to their business, but still fulfill locally through their stores - even the payment can still be traditional.

Startups develop crowdlogistic concepts, that can deliver quicker from a brick and mortare shop to your home, than an online shop from a warehouse...

Especially when we talk about "Can E-Commerce create new jobs?" I'm not sure. It really depends on the definition of "E-Commerce".

Interesting!
3 users have voted.

VC - open for collaboration

yoavtz's picture
Submitted by yoavtz on Mon, 2012-05-14 12:34

Hi,

I am a partner at JVP (www.jvpvc.com), one of the leading European VCs.

We have close to $1Bn under management and are actively investing in digital media initiatives.

Some of our recent notable tranasctions included the sale of XtremeIO to EMC, IPO of Qliktech (NASDAQ:QLIK), and sale of Navajo to SalesForce.

We have more than 30 portfolio companies in various spaces including online video, advertising, social networking, video games, media platforms, enterprise software, cyber-security and more.

Interesting!
1 user has voted.

Cross-Border E-Commerce and Security in Online Shopping

yStats.com's picture
Submitted by yStats.com on Thu, 2012-06-07 11:22

With the increase in the numbers of online shoppers across Europe, cross-border E-Commerce is becoming more important for both the consumers and the retailers.
However, companies face many challenges when pushing cross-border E-Commerce, i.e. they would have to build brand awareness and face market entry costs.
From the consumer perspective, even in Europe, there is still a large number of consumers that are afraid of online fraud, preventing them from online shopping. A Europe-wide mandatory online shop security accreditation system might be the answer.

Interesting!
2 users have voted.

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