Digital Public Services and Sustainability

Europe's public services are in turmoil and there is increasing pressure put on public services to evolve urgently. We are committed in going digital to triple the bottom line of sustainability: environmental, social and economic. Creating rather than destroying our environmental capital (Europe's 20/20/20 targets), our social capital (Europe's way to inclusion, solidarity) and our economic capital (jobs for the young Europeans and GDP growth).

Europe is hard at work when it comes to digital public services and sustainability with exciting initiatives such as cross-border e-government, e-health for 2020, the European Innovation Partnership for active & healthy ageing, Digital Champions for e-literacy & e-inclusion, and soon a Smart Cities and Communities initiative.

Let's structure this discussion around three questions – within the broader context of what Europe can do for you and what you can do for Europe:

  • People are our best asset. What are the concrete examples, enablers and policies in digital public services and sustainability that empower citizens – in whatever role? For example, should the new e-health action plan address e-health literacy? Do we need more legal guidance for using e-health data? What are the next technological or policy enablers (like standards or metrics) for smart cities that we should pursue?
  • More with less. Are the initiatives smart and joined-up to deliver public services and sustainability efficiently and effectively? For example, how should we make sure that the digital services infrastructures that are to be supported by the Connecting Europe Facility are going to be deployed widely and that cross-border e-government building blocks (like interoperable eIDs) and services are widely re-used? What is needed to accelerate the multiplier effect of leading examples in active & health ageing or the leading smart cities in Europe?
  • Innovation is the name of the game. In which concrete ways should new Europe enable and deliver innovation in digital public services and sustainability? For example, should we step up R&D in connecting activities and 'liberating data' in health and care? Should we invest more – and in what - in Horizon 2020 in public sector innovation to enable citizens' co-creation of digital public services? 

UPDATE: we started crowdsourcing ideas for public innovation in Horizon 2020

Join the discussion, provide your comments, and feel free to launch new themes that you feel should be discussed at the Digital Agenda Assembly.

Moderator: Jamal Shahin

Hashtag: #da12public

Archived website

This online community was active in conjunction with the Digital Agenda Assembly 2012 and is now archived and available for institutional memory. You can now join the discussion at https://ec.europa.eu/digital-agenda/en/community

ONE Conference Prague 2013, Digital Governance: from local data to European Policies

EPMA's picture
Submitted by EPMA on Thu, 2013-03-21 16:03

The ONE Conference on April 18 in Prague will serve as a communication platform for researchers, decision-makers and political actors, interested in Digital Agenda and strategic planning of regional policies. The conference will welcome experts dealing with different aspect of Digital Governance: Evidence based management of information society; Improvement of public spending effectiveness; Cost reduction and a better knowledge exploitation; Assessment of (regional) policies’ impact; Structural funds absorption.

Interesting!
0 users have voted.

PhD in Digital Marketing

Digambar's picture
Submitted by Digambar on Tue, 2012-09-18 08:07

Hello,
i am Digambar Chavhan from Pune, India. i have One problem actually my graduation complete in BBA (Bachelor of Business Administration) and Post Graduation in MBA (Master of Business Administration) from Marketing my childhood interest in graphics design and Social Help right now i am working in NGO Organization (Daksh Foundation) for helping poor student and i would like to do PhD in Digital Marketing and Human Behavioral study in Business intelligent.

Interesting!
0 users have voted.

How can investment in digital public services and sustainability help creating jobs and fight unemployment?

jamal.shahin's picture
Submitted by jamal.shahin on Wed, 2012-06-20 12:28

Hello everyone,

Learning from all the discussion that has gone on for the past while, and trying to get to grips with some of the implications for policy, we thought it might be good to raise one final question.

How can investment in digital public services and sustainability help create jobs and fight unemployment?

It seems that we can also link to topics that have been covered in other groups here: as mentioned by others, open public data can generate a wealth of opportunities for building new applications, etc. etc.

Interesting!
1 user has voted.

Smart Cities: how ICT can make our cities greener?

EU_Smart Cities and Sustainability's picture
Submitted by EU_Smart Cities... on Fri, 2012-06-15 14:46

The European Commission will launch a "Smart Cities and Communities Initiative" from 2014. The overall objective of this initiative is to accelerate development and deployment of integrated energy, transport and ICT solutions at local level to serve EU climate/energy targets.

Which actions would make sense to enable cities to become smart and sustainable? What are you views on energy efficiency? Smart grids deployment? How can cities improve their measurement and collection of data? And how can such data be put to good use at EU level?

Interesting!
0 users have voted.

De-identified data can never become Open Data

Engberg's picture
Submitted by Engberg on Thu, 2012-06-14 09:53

The Open Data initiative has great potential as long as we talk non-personal and non-corporate data.

A key principle for the Digital World is however vital - de-identifying public sector databases cannot become Open Data.

The reason for this is not that data about people are not important to the economy - the reason is that data about people is TOO IMPORTANT to both economy, security and fundamental rights.

Interesting!
1 user has voted.

Value Creation in the Public Sector

Engberg's picture
Submitted by Engberg on Tue, 2012-06-12 08:48

I will suggest that the root problem in the public sector is to be found in the financial and data management.

In the public sector the value of services is assumed to be the cost of providing services.

Using costs as value indicator may be true to true transfer subsidies where the citizens has choice over use of funds such as pensions.

But the consequence is that effectivity is not measureble, ie. the capability of a sub-system to turn ressources into individual value to citizens.

Interesting!
1 user has voted.

Book release: Towards Peer-production in Public Services: cases from Finland

Gianluigi Cuccureddu's picture
Submitted by Gianluigi Cuccureddu on Fri, 2012-06-08 11:57

The PDF of the book can be freely downloaded from :

1) This website you are visiting (p2p-public-services-finland-2012) (PDF 1.9MG)

2) From the online bookstore of Aalto University School of Arts, Design and Architecture, by visiting this link.

Enjoy!

Interesting!
2 users have voted.

First-order syndrome - shorterm vs. effectiveness

Engberg's picture
Submitted by Engberg on Thu, 2012-06-07 08:45

Demand-driven or Command & Control?

We can create exactly the kind of digital systems & processes, we want - they are 100% designed with no "human" unpredictable aspect. And here lies the problem - people can adabt, systems cannot.

The design-to-adabt obligation mean that we ourselves are responsible for designing, how systems change, upgrade, adabt and improve according to the individual needs.

In other words how innovation & individual value per sustainable ressource constantly improve in the public sector.

Interesting!
0 users have voted.

Pages

More EU action to enable citizens co-creating public services?

Paul Timmers's picture
Submitted by Paul Timmers on Fri, 2012-05-18 12:32

EU e-government policy has a strong focus on cross-border 'internal market' aspects eg interoperable eID, enabling e-procurement across borders, etc. And of course best practice exchange eg http://epractice.eu.

Which EU level actions would make sense to enable citizens becoming co-creators of digital public services? EU R&D to share the cost of experimenting? Best practice exchange? Requirements for cloud services? And why at EU level?

Interesting!
4 users have voted.

Cross-border public services: Did you know?

Dinand Tinholt's picture
Submitted by Dinand Tinholt on Wed, 2012-05-30 11:08

Implementing cross-border public services is crucial for the realisation of a true digital single market in Europe. But is there a need? Who wants to use these services? Proving that there is a "market" for these services can help build a business case.... and building a business case can help speed up implementation.... and the more services that are available and the better they are, the higher the possible take-up....

Interesting!
3 users have voted.

Value Creation in the Public Sector

Engberg's picture
Submitted by Engberg on Tue, 2012-06-12 08:48

I will suggest that the root problem in the public sector is to be found in the financial and data management.

In the public sector the value of services is assumed to be the cost of providing services.

Using costs as value indicator may be true to true transfer subsidies where the citizens has choice over use of funds such as pensions.

But the consequence is that effectivity is not measureble, ie. the capability of a sub-system to turn ressources into individual value to citizens.

Interesting!
1 user has voted.

eGovernment in the winter of our discontent

egarciagarcia's picture
Submitted by egarciagarcia on Fri, 2012-06-01 20:44

We are living the winter of our discontent. Spain is facing a period of economic constraints and eGovernment should be part of the answer to this period of difficulties. However, some changes should be made in our eGovernment strategies, as a deeper multichannel strategy, an stronger gobernance structure and a consolidationof infrastructures. Read this report of the OECD to see some food for thought about the issue http://t.co/nTeEGRJF

Interesting!
1 user has voted.

The Magic Square – Towards an “intergalactic guide” to ICT standards

videotrainees's picture
Submitted by videotrainees on Tue, 2012-06-05 17:30

Do you remember Marvin, the Paranoid Android from Douglas Adams’ famous fiction “The Hitchhiker’s Guide to the Galaxy“?
Marvin is a deeply depressed robot, whose highly performing potential is never given the chance to use...

Watch the visual presentation of the Magic Square
http://videotrainees.wordpress.com/2012/06/03/followthemagicsquare/

Interesting!
5 users have voted.

eGovernment crossborder services

egarciagarcia's picture
Submitted by egarciagarcia on Thu, 2012-05-24 21:23

eGovernment rossborder services are essential for the implementation of the single market and, therefore, for any sustainability strategy for the EU. However, there is a lack of awareness of its importance and need among citizens. and as a consequence no political impulse. Without political impulse the services are not implementes and citezenship reamin unaware of its importance. What can we do to break this endless loop?

Interesting!
1 user has voted.

Great discussion here

Submitted by fergal on Wed, 2012-05-23 20:08

From experience with some EU projects, good building block technology has been developed. With the next phase focussing on operationalising eGovernment services I believe it will be an exciting phase for Europe to make it easy for Member states to adopt and upgrade their services. It will be important to discuss at the DAA how this can be done in a "ground-up" manner to leverage epractice and other good initiatives. Also, the actual operational, functional utility of these developments and their scalability will be important.

Interesting!
8 users have voted.

UE : CRÉATION D'UN PORTAIL UNIQUE : EUe-DIPLOMACY

MorganeBravo's picture
Submitted by MorganeBravo on Sun, 2012-05-20 16:26

Project:
I suggest
EU: Creation of a portal Official (by the European Commission) single (Country members & non-EU)
UEe-Diplomacy « data.europeandiplomacy.eu »
Digital diplomacy, a tool of "soft power" for a new face of international relations.

Bien à vous,

Morgane BRAVO
http://twitter.com/#!/MorganeBravo
https://twitter.com/#!/EcologieI

Interesting!
0 users have voted.

Accessibility and digital public services

Paul Timmers's picture
Submitted by Paul Timmers on Sun, 2012-05-20 14:27

Which EU measures could help to get more accessibility into digital public services? The EU already supports good practice exchange, works on legislative support, co-finances guidelines and cooperation work (e.g. eAccess+ http://www.eaccessplus.eu). Is it about more of the same? Or about different approaches such as enabling more active involvement of people with disabilities in providing e-accessibility themselves (a social media example is Fixtheweb http://www.fixtheweb.net/)?

Interesting!
2 users have voted.

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