The IDC Study (http://cordis.europa.eu/fp7/ict/ssai/study-cc_en.html) identifies accountability and liability of cloud service providers, notably in cross-border situations, as key obstacles to take-up of cloud services by SMEs.
At present, the majority of public cloud services providers tend to work on a "best efforts" basis.
- Should legal certainty be improved, and why (problem cases you know)?
- How liability and accountability could be improved (good measures you know or recommend)?