Design principals for government online services

ian_cli's picture
Submitted by ian_cli on Mon, 2012-05-21 11:57

The UK has published a set of design principals for online government services. Its really very clear and simple, and is built on a lot of detailed thought and testing. They have banned jigsaws, for which I'm truly grateful, but I'm a little doubtful about the banning of butterflies. :)

https://www.gov.uk/designprinciples

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Engberg's picture
Submitted by Engberg on Mon, 2012-05-21 12:12

This is only lightweight user intraface aspects - it is not dealing with the critical aspects about who is in control, how to ensure openeness & interoperability, how to ensure drivers of effectiveness instead of centralised bureacuracy etc.

If you look deeper in the UK process, you find a feudalistic structure where UK is pushing ownership of people to commercial entities such as Google in control of keys and personal data despite their system abuse of the same.

In other words, UK is creating a new aristocrazy dis-empowering instead of empowering citizens.

Not recommendable.

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jamal.shahin's picture
Submitted by jamal.shahin on Fri, 2012-06-01 02:57

Thanks Ian, for this. I tend to agree with stephan, however, that this is more about the design principles.

Do you think such principles could be written for the actual 'processes' of redesigning public services, and could those be shared across the EU?

If not the processes, then perhaps we can share the building blocks (as other discussions in this group have touched upon), and use those to make more efficient public services that will help us travel and work across the EU's still-existent borders?

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Engberg's picture
Submitted by Engberg on Sat, 2012-06-02 18:52

Default userinterface design principles are fine, but they chould always be overridable by endusers - e.g. blind citizens have other priorities.

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