eGovernment crossborder services
eGovernment rossborder services are essential for the implementation of the single market and, therefore, for any sustainability strategy for the EU. However, there is a lack of awareness of its importance and need among citizens. and as a consequence no political impulse. Without political impulse the services are not implementes and citezenship reamin unaware of its importance. What can we do to break this endless loop?
Group audience:
Comments
This is the general failure
This is the general failure in the Public Sector - there are not effectiveness drivers.
If you reversed the approach, opened services to citizens, deployed an ontology-supported interoperability and empowered citizens to reuse their data, citizens would pull not only crossborder services integration, but also intra-country cross-system integration and adaption.
Problem is of course that systems today are not designed to adapt to citizen, but in typical Command & Control style to control and manage citizens.
It is a small example, but I
It is a small example, but I believe the principal is the same:
The same situation existed for roaming charges by mobile operators. It was an issue citizens did not really understand and their political sway was diluted by the jurisdictional gaps.
However leadership shown by Commissioner Neelie Kroes brought about change.
A similar approach could, I believe, be brought to bear here.
Policital price fixing is
Policital price fixing is rarely a good idea. The problem is normally lack of competition. Eliminating the factors that prevent competion would do more to solve the problem.
Give citizens control of
Give citizens control of their data - and let service request data directly from citiziens through an onthology-support resolution layer.
This will solve the integration problems.
Security is the hard part - we CANNOT build security on eIdentification - it is not flexible and customisable.
The benefits brought about by
The benefits brought about by cross-border services are not just benefits for foreign citizens/businesses, but also for local ones. Benefits in easier and faster transactions, better and more convenient services but also cost savings for public administrations. A good way to "sell" it is to "show me the money" as Jerry McGuire said.... demonstrated the business case for cross-border AND local services.